Privacy Policy

Your privacy matters to Derby Strong Garage Doors

We collect only the information needed to schedule garage door service, communicate with you, and keep our website secure. This page explains what we collect, how we use it, and the choices available to you when working with our Louisville, Lexington, and Northern Kentucky teams.

Last updated: November 2024

Information We Collect

  • Contact details you provide when requesting service (name, phone number, email, and address).
  • Service details you share when describing an issue, booking an appointment, or completing a job.
  • Technical data captured through our website such as IP address, browser type, and pages visited for security and analytics.

How We Use Your Information

  • Responding to service inquiries, scheduling appointments, and providing estimates.
  • Improving our website experience, including troubleshooting errors and measuring performance.
  • Sending important updates about scheduled work or changes to this policy when relevant.

When We Share Information

  • Trusted service partners who help deliver, schedule, or complete your garage door project.
  • Vendors that provide secure hosting, analytics, and communication tools needed to operate our website.
  • Legal or safety reasons, including complying with lawful requests or protecting our customers and business.

Your Choices & Data Stewardship

  • You can update or request deletion of your contact details by emailing our team.
  • Most browsers allow you to manage cookies and tracking preferences. Disabling them may affect site performance.
  • We retain service records only as long as needed for scheduling, warranty, legal, or operational purposes.

Questions about this policy?

We are committed to transparent communication. If you have questions about how we handle your data or want to request an update, reach out anytime.

Email: service@derbystronggaragedoors.com

Phone: (502) 619-5198

Mailing Address: 1237 E Oak Street, Suite #1, Louisville, KY 40204

Derby Strong Garage Doors provides dependable residential and commercial overhead door services across Kentucky. Our insured technicians handle garage door repair, opener troubleshooting, spring replacement, cable resets, and fully managed door installations. Same-day scheduling is available for safety concerns, broken hardware, and malfunctioning openers so homeowners and facilities can keep vehicles and loading areas secure.

Every service visit includes a full safety inspection, balance check, and hardware review to catch wear before it causes downtime. We stock common rollers, hinges, brackets, weather seals, and LiftMaster-compatible opener parts to complete most appointments in a single trip. Property managers can request recurring maintenance for fleets of sectional, rolling steel, and high-lift doors to reduce emergency calls and extend equipment life.

Our Kentucky team supports neighborhoods throughout Louisville, Lexington, Covington, Florence, Georgetown, and nearby markets. Local technicians arrive with transparent pricing, contactless approvals, and digital receipts so customers can quickly document repairs for insurance or facility records. We also offer design consultations for insulated, carriage-style, and modern glass doors tailored to the region’s climate and architectural styles.

Request service online or by phone to connect with a local Derby Strong dispatcher. Whether you need a tune-up, smart opener upgrade, commercial dock repair, or a new door installation, our team is ready to protect homes and businesses with prompt, courteous support backed by manufacturer-aligned practices and thorough testing.